The NHS GP Patient Charter – You and Your General Practice:
Last Updated: Wednesday, 07 January 2026Notice to Patients
Please note that the practice will provide services as per You and Your General Practice, except when unable to do so due to:
- Lack of capacity
- Closure due to staff training (half day each month)
- Unforeseen events
- Failure of NHS supplied software
- Unable to provide a safe service.
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.